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📋 Operational Runbooks

Last Updated: 2026-05-05 | Version: 3.0 Status: ✅ Final | Maintainer: Platform Operations Team

Category Status Platform

📖 Overview

Step-by-step procedures for detecting, triaging, and resolving operational incidents on Microsoft Fabric. Each runbook includes trigger conditions, severity classification, numbered resolution steps, decision-tree flowcharts, escalation paths, and post-incident review checklists.

🗂️ Runbook Catalog

  • 🔥 Capacity Throttling

    Detecting throttling, root cause analysis, smoothing/rejection behavior, capacity scaling, and CU optimization.

    Open Runbook

  • ❌ Failed Refresh Triage

    Semantic model refresh failures, pipeline failures, notebook failures, Dataflow Gen2 failures — diagnosis and recovery.

    Open Runbook

  • 🧪 Data Quality Incident

    Detecting quality degradation, impact assessment, quarantine procedures, stakeholder communication, and remediation.

    Open Runbook

  • 🛡 Security Incident Response

    Unauthorized access detection, audit log investigation, credential rotation, and Purview alert triage.

    Open Runbook

  • 🌐 Disaster Recovery Execution

    Regional failover procedure, OneLake replication verification, capacity redeployment, and data validation.

    Open Runbook

  • 📈 Cost Spike Investigation

    CU consumption anomaly detection, workload identification, burst vs sustained analysis, and optimization actions.

    Open Runbook

🧭 Supporting Documents

  • 📋 Incident Response Template

    Reusable template for any Fabric production incident — severity matrix, communication tree, postmortem template.

    Open Template

  • 🔒 Auth Failure Playbook

    Authentication and authorization failure diagnosis and remediation.

    Open Playbook

  • 🔁 Multi-Region Failover

    Detailed multi-region failover procedures and validation.

    Open Runbook

  • 📦 Tenant Migration

    Dev → Staging → Prod promotion procedures.

    Open Runbook

📞 Escalation Matrix

Severity Response Time Escalation After Contact
SEV1 — Critical 5 min 30 min VP Engineering + Incident Commander
SEV2 — High 15 min 2 hours Platform Lead
SEV3 — Medium 2 hours 8 hours Team Lead
SEV4 — Low 24 hours 48 hours Ticket queue
Document Description
Error Handling & Monitoring Pipeline error architecture and handling
Alerting & Data Activator Alert patterns and notification setup
Monitoring & Observability Custom dashboards and monitoring
Capacity Planning & Cost Capacity sizing and cost governance
Disaster Recovery & BCDR Business continuity design patterns
Testing Strategies Data quality and integration testing
Identity & RBAC Security roles and access patterns

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